Multi-specialty hospitals
OPD appointment lines and reminders across departments.
HOSPITALS · LABS Inbound · outbound · reminders
AI call center for healthcare: hospitals, labs and clinic chains
Hospitals, diagnostic labs and multi-branch clinics take hundreds of routine calls a day: timings, appointments, test bookings, home sample collection and report-ready updates. Troika's AI call center answers and makes those calls in the patient's language, and sends everything medical to your staff.
- Hundreds of calls in parallel
- 9+ Indian languages
- Medical questions go to staff
The problem
Most hospital calls are routine
A large share of calls to a hospital or lab are the same few questions: which doctor is available, what time, how to book a test, whether home collection is possible, whether the report is ready. Patients wait on hold while the call center team repeats the same answers.
An AI call center answers those routine calls itself, many at the same time, and books what the patient needs. Your team handles the calls that need a person: medical questions, complaints and emergencies.
Calls by type
What the AI call center handles
| Inbound or outbound | What the AI does | |
|---|---|---|
| Doctor availability and timings | Inbound | Shares OPD timings from your schedule and books |
| Test and health check-up booking | Inbound | Books the slot or home collection, shares preparation instructions you approve |
| Appointment reminders | Outbound | Confirms or reschedules the day before |
| Report-ready updates | Outbound | Tells the patient the report is ready and how to collect it; never reads results |
| Follow-up visit reminders | Outbound | Reminds patients of the review visit the doctor advised |
| Health check-up offers | Outbound | Calls past patients about check-up packages |
| Feedback | Outbound | Asks about the visit and flags concerns to your team |
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Who uses it
Healthcare businesses on the phone all day
Diagnostic labs
Test bookings, home collection and report-ready updates.
Clinic chains
One AI line answering for every branch.
Eye and dental chains
Check-up bookings and recalls.
Pharmacies with home delivery
Order confirmations and refill reminders you approve.
Health insurance teams
Renewal reminders and follow-ups.
Safe by design
Where the AI call center stops
- No medical adviceSymptoms, medicines, results and treatment go to doctors and staff.
- Never reads reportsIt can say a report is ready; results are shared by your team or your report system.
- EmergenciesUrgent callers are transferred or told to contact emergency services.
- Your script onlyThe agent says what you approve.
- Every call recordedRecordings and summaries for quality review.
- Opt-outs honouredPatients who ask not to be called are skipped.
Hear it
Hear the AI agent on a health insurance call
🩺 HealthcareOutbound
Renewal · Hindi
Explains a health policy renewal and records the reply.
1:28
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
🎓 EducationOutbound
Follow Up · English
Checks back on a course enquiry and shares the details.
1:46
🎪 EventsOutbound
Invitation · English
Invites an exhibitor to the expo and notes their interest.
1:07
At a glance
Troika for healthcare at a glance
| Troika | Why it matters | |
|---|---|---|
| Languages | 9+ Indian languages, switches mid-call | Customers answer in the language they speak |
| Billing | Per second of talk time, prepaid credits | A short "not interested" call costs seconds, not minutes |
| Setup | 24 hours to 7 working days | Live before your next campaign |
| Service | Managed: script, number, testing, monitoring | No new tool for your team to learn |
| Calls | Outbound and inbound, many in parallel | Every lead called within minutes |
| Hand-over | Live transfer to your team | Hot leads do not wait for a callback |
| Proof | Recording, transcript and summary per call | You see exactly what was said |
| Compliance | Calling hours, DND and opt-outs respected | Safer campaigns for your brand |
| Company | Since 2012, office in Mira Road, Mumbai | A team you can meet |
Getting started
Live in 24 hours to 7 days
- 01
Tell us the goal
Who you call, what to ask and what a good lead looks like.
- 02
Hear a live demo
The AI agent calls you with your own script.
- 03
Approve the script
Change any line until it sounds right.
- 04
Go live
We launch, monitor and improve the campaign with you.
See every plan and price in 10 secondsEnter your number and the plans unlock instantly. No sales pressure.
FAQ
AI call center for healthcare: common questions
01What is an AI call center for healthcare?
An AI voice agent that answers and makes routine calls for hospitals, labs and clinic chains: appointments, test bookings, reminders, report-ready updates and follow-ups, while medical questions go to staff.
02Can it handle many calls at once?
Yes. Many calls run in parallel, so patients are not left on hold during peak hours.
03Does the AI give medical advice?
No. Questions about symptoms, medicines, reports or treatment are passed to your doctors and staff. The agent handles routine requests only: timings, bookings, reminders and callbacks.
04Can it tell patients their test results?
No. It can tell a patient that the report is ready and how to collect it. Results are shared by your team or your report system.
05Can one AI line answer for all our branches?
Yes. It can ask which branch the patient wants and share that branch's timings, or transfer to the branch.
06Do you integrate with our hospital software?
Integration is set up separately after a feasibility check. Without it, bookings and call outcomes are in your dashboard and reports.
07Is patient data safe?
Patient details are used only for your clinic's calls. We do not sell, share or reuse your data, access is limited to the team members who need it, and data can be removed from active systems on request. Treat health information with extra care under India's data protection law (DPDP Act): call only patients who gave you their number and keep scripts free of diagnosis details. This is general guidance, not legal advice.
08How is it priced?
A one-time setup and prepaid credits billed per second. See how pricing works.
Explore
More about AI calling for healthcare
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes