Appointment calls
Answers incoming calls, shares timings and books appointments in your slots or schedules a callback.
HEALTHCARE AI calling for clinics and healthcare
AI calling for clinics and healthcare
Front desks are busiest exactly when the phone rings most. Troika's AI agent answers appointment calls, books slots, follows up enquiries and reminds patients, in their language, and passes anything medical to your staff.
- Appointment calls answered
- Reminders and follow-ups
- Medical questions go to staff
Why clinics use AI calling
A missed call at the front desk is a missed patient
Clinics, diagnostic centres and hospitals get calls for timings, appointments, reports and directions, often while the front desk is attending to patients in person.
An AI agent answers those calls, handles the routine requests itself (timings, booking, callbacks) and records each call. Questions about symptoms, medicines or reports are passed to your staff, never answered by the AI.
The same agent can make outgoing calls too: appointment reminders, follow-ups on enquiries and renewals for health plans.
Use cases
What the AI agent does for healthcare teams
Appointment reminders
Calls patients before their appointment to confirm, so fewer slots go empty.
Enquiry follow-ups
Calls people who enquired about a treatment, package or health check-up and books those who are interested.
Health insurance renewals
Reminds policyholders before renewal and records their reply. Hear a real renewal call.
After-hours calls
Captures callers outside clinic hours instead of losing them to the next clinic.
Hand-over to staff
Anything medical, urgent or sensitive is transferred to your team or logged for a callback.
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Real calls
Hear the AI agent on a health insurance call
🩺 HealthcareOutbound
Renewal · Hindi
Explains a health policy renewal and records the reply.
1:28
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
🎓 EducationOutbound
Lead Qualification · English
Checks eligibility and interest on an admissions call.
0:58
🏢 Real EstateOutbound
Site Visit · Hindi
Offers a site visit and confirms the slot.
0:42
Safe by design
Where the AI agent stops
- No medical adviceSymptoms, medicines and reports go to your staff.
- Your script onlyThe agent says what you approve, in your words.
- Every call recordedRecordings, transcripts and summaries for review.
- Opt-outs honouredPeople who ask not to be called are skipped in future campaigns.
- Calling hoursOutgoing campaigns are scheduled generally between 9 AM and 8 PM.
Compliance
Is AI calling allowed?
Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
Customer feedback
What customers say about Troika
“It has been a good experience to leverage Troika for reaching out to our prospective customers. It is really easy to deploy and the support has been really good.”
“The AI calling agent is performing well, and the automated marketing outreach through the AI bot is being executed effectively. The system has helped in customer engagement.”
“Had a great experience with Troika during my transition process. Always responsive, professional, and incredibly helpful, making the entire process smooth and stress-free. I highly recommend Troika's services.”
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FAQ
AI calling for healthcare: common questions
01Can an AI agent book clinic appointments?
Yes. It answers calls, shares timings and books appointments in your slots, or schedules a callback at the patient's preferred time.
02Does the AI give medical advice?
No. Questions about symptoms, medicines or reports are passed to your staff. The agent handles routine requests only.
03Can it remind patients about appointments?
Yes. It calls patients before their appointment to confirm or reschedule.
04Which languages does it speak?
English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and Malayalam, switching when the caller mixes languages.
05Can it answer calls after clinic hours?
Yes. It picks up incoming calls at any hour, captures the caller's details and need, and books or schedules a callback.
06How is it priced?
A one-time setup and prepaid credits billed per second. See how pricing works.
07Is there a free demo?
Yes. Use the call button to talk to our AI agent now, or request a free demo set up for your clinic.
Explore
More about Troika AI calling
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes