Policy renewals
Reminds customers before the renewal date, explains what happens next and records whether they want to renew, need help or want a callback.
BFSI AI calling for insurance and finance
AI calling for insurance, loans and finance
Renewal reminders, loan enquiries and policy follow-ups are repetitive, time-bound calls. Troika's AI calling agent makes them on schedule, answers the common questions, records what each customer said and transfers the interested ones to your advisors.
- Renewal and payment reminders
- Enquiry follow-ups in minutes
- Every call recorded
Why BFSI teams use AI calling
Every renewal and enquiry gets a call on time
Insurance and finance teams lose business in two quiet ways: renewals that nobody reminded in time, and enquiries that waited a day for a call back. Both are simple calls that a team runs out of hours for.
An AI calling agent makes those calls at scale, in the customer's language, on the day they are due. It explains the next step, notes the reply, books a callback with an advisor or transfers the customer while they are on the line.
Your advisors spend their time on customers who are ready to talk, with a recording and summary of the first call in front of them.
Use cases
Calls the AI agent makes for BFSI teams
Loan and finance enquiries
Calls new enquiries from ads and forms, asks your qualifying questions (amount, purpose, city, income type) and passes interested applicants to your team.
Payment and premium reminders
Polite reminders on schedule, with the reply logged for your team to follow up.
Inbound questions
Answers common questions on incoming calls, day or night, and logs each request for your team.
Cross-sell to existing customers
Introduces a new plan to existing customers and transfers the interested ones to an advisor.
Lead revival
Re-engages old enquiries that never converted and finds the ones still interested.
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Real calls
Hear the AI agent on insurance and finance calls
🩺 HealthcareOutbound
Renewal · Hindi
Explains a health policy renewal and records the reply.
1:28
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
🏢 Real EstateOutbound
Live Transfer · English
Hands a warm buyer straight to the sales team, mid-call.
0:44
🎓 EducationOutbound
Lead Qualification · English
Checks eligibility and interest on an admissions call.
0:58
How it runs
From customer list to follow-ups done
Share the call goal
Renewal, enquiry follow-up or reminder: we write the script and questions with you.
Add your list
Upload the customers or enquiries to call. Numbers on your opt-out list are skipped.
The agent calls
It explains, answers common questions, records the reply and transfers or books callbacks.
Your team follows up
Every call has a recording, transcript, summary and outcome in your dashboard.
Built for regulated calling
Calling customers responsibly
- Opt-outs honouredWhen someone asks not to be called, the agent ends politely and the number is skipped in future campaigns.
- Calling hoursCampaigns are scheduled generally between 9 AM and 8 PM.
- Every call recordedRecordings, transcripts and summaries for your quality and compliance reviews.
- Your script, your wordsThe agent says what you approve. Script changes go through you.
- Hand-over to a personAnything that needs advice goes to a licensed advisor on your team.
Compliance
Is AI calling allowed for insurance and finance?
Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
Customer feedback
From a wealth management customer
“Had a great experience with Troika during my transition process. Always responsive, professional, and incredibly helpful, making the entire process smooth and stress-free. I highly recommend Troika's services.”
“The AI Calling and WhatsApp Messaging services have been effective and useful for our requirements to generate hot leads from bulk data. Their assistance and prompt responses made the overall experience smooth.”
“It has been a good experience to leverage Troika for reaching out to our prospective customers. It is really easy to deploy and the support has been really good.”
See every plan and price in 10 secondsEnter your number and the plans unlock instantly. No sales pressure.
FAQ
AI calling for insurance and finance: common questions
01Can AI calling be used for insurance renewals?
Yes. The agent reminds customers before the renewal date, explains the next step, records their reply and transfers those who want help to your team.
02Can it qualify loan enquiries?
Yes. It calls new enquiries, asks your qualifying questions such as amount, purpose and city, and passes interested applicants to your team.
03Does the AI give financial advice?
No. It follows your approved script for reminders, information and qualification, and hands anything that needs advice to a person on your team.
04Which languages are supported?
English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and Malayalam, with switching when the customer mixes languages.
05Are calls recorded?
Yes. Every call has a recording, transcript and summary in your dashboard for quality and compliance reviews.
06How is AI calling for BFSI priced?
The same way as any campaign: a one-time setup and prepaid credits billed per second. See how pricing works.
07Is there a free demo?
Yes. Use the call button to talk to our AI agent now, or request a free demo set up for your own use case.
Explore
More about Troika AI calling
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes