Answers incoming calls
Greets callers, answers common questions from your information and captures their details, even after hours.
SMALL BUSINESS Inbound · outbound · reminders
AI call center for small business: a calling team without hiring one
A small business cannot keep a telecalling team on standby. Troika gives you an AI agent that answers incoming calls, calls back every enquiry, sends reminders and offers and passes interested customers to you, all set up and managed by our specialists and billed per second of talk time.
- Answers every call
- Follows up every enquiry
- Pay per second
The problem
The owner should not be the call center
In most small businesses the owner or one front-desk person answers every call, returns every enquiry and remembers every follow-up. Calls get missed during busy hours, enquiries wait until the evening and festive offers never reach old customers.
An AI call center does that work for you. It picks up incoming calls, calls back new enquiries, reminds customers about appointments and payments and calls your past buyers with your offer. You get the interested ones, with a recording and summary of each call.
What it does
Your AI call center, job by job
Calls back enquiries
Every form, ad and missed-call enquiry is called within minutes.
Books appointments
In your available slots, or a callback when the customer prefers.
Sends reminders
Appointments, fees, renewals and payment dues.
Calls past customers
Festive and sale offers to the people who already trust you.
Transfers to you
Interested or urgent callers reach your number during the call.
Hear it on your own phone, right nowCall our AI agent and talk to it like a customer would. It answers instantly.
Who uses it
Small businesses that live on the phone
🩺
Clinics and diagnostic centres
Appointment enquiries and reminders; medical questions go to staff.
Healthcare →🏨
Hotels, salons and gyms
Booking confirmations, renewals and win-back calls.
Compare
AI call center vs hiring a telecaller
| AI call center (Troika) | Hiring a telecaller | |
|---|---|---|
| Calls at the same time | Many in parallel | One |
| Hours | Answers incoming calls any time; outbound in permitted hours | Office hours, leave and holidays |
| Languages | 9+ Indian languages, switches mid-call | What the person speaks |
| Training | Script set up and tested by our team | Weeks of training, repeated when people leave |
| Notes and follow-ups | Every call recorded, transcribed and summarised | Depends on the person |
| Cost | One-time setup plus per-second credits; pay for talk time | Salary, seat, phone and incentives every month |
| Best for | First calls, reminders, offers and after-hours calls | Negotiation, complaints and relationships |
Before you start
Is an AI call center right for your business?
- You miss callsCalls come in when you are busy, at lunch or after hours.
- Enquiries waitNew enquiries are called back hours later, or not at all.
- Follow-ups slipReminders and second calls depend on someone remembering.
- Old customers are silentYou have a list of past buyers you never call.
- Your team does repetitive first callsThe same three questions, many times a day.
- You want proofYou want to hear what was said on every call.
Hear it
Real calls by the Troika AI agent
🏦 BFSIInbound
Follow Up · English
Answers a finance enquiry and logs the request.
1:07
🩺 HealthcareOutbound
Renewal · Hindi
Explains a health policy renewal and records the reply.
1:28
🎓 EducationOutbound
Follow Up · English
Checks back on a course enquiry and shares the details.
1:46
🏢 Real EstateOutbound
Site Visit · Hindi
Offers a site visit and confirms the slot.
0:42
At a glance
Troika for small businesses at a glance
| Troika | Why it matters | |
|---|---|---|
| Languages | 9+ Indian languages, switches mid-call | Customers answer in the language they speak |
| Billing | Per second of talk time, prepaid credits | A short "not interested" call costs seconds, not minutes |
| Setup | 24 hours to 7 working days | Live before your next campaign |
| Service | Managed: script, number, testing, monitoring | No new tool for your team to learn |
| Calls | Outbound and inbound, many in parallel | Every lead called within minutes |
| Hand-over | Live transfer to your team | Hot leads do not wait for a callback |
| Proof | Recording, transcript and summary per call | You see exactly what was said |
| Compliance | Calling hours, DND and opt-outs respected | Safer campaigns for your brand |
| Company | Since 2012, office in Mira Road, Mumbai | A team you can meet |
Getting started
Live in 24 hours to 7 days
- 01
Tell us the goal
Who you call, what to ask and what a good lead looks like.
- 02
Hear a live demo
The AI agent calls you with your own script.
- 03
Approve the script
Change any line until it sounds right.
- 04
Go live
We launch, monitor and improve the campaign with you.
Customer feedback
Businesses that call with Troika
“It has been a good experience to leverage Troika for reaching out to our prospective customers. It is really easy to deploy and the support has been really good.”
“The AI Calling and WhatsApp Messaging services have been effective and useful for our requirements to generate hot leads from bulk data. Their assistance and prompt responses made the overall experience smooth.”
“The biggest advantage is that it can call 1,000, 2,000, or even 4,000 people in a single day. We have been using this system for the last 3-4 days, and we have already received around 10 to 15 positive leads.”
“The AI calling agent is performing well, and the automated marketing outreach through the AI bot is being executed effectively. The system has helped in customer engagement.”
“Had a great experience with Troika during my transition process. Always responsive, professional, and incredibly helpful, making the entire process smooth and stress-free. I highly recommend Troika's services.”
“It has been a pleasure working with Troika Tech Services. I truly appreciate your professionalism, prompt support, and commitment to delivering quality service. The team has always been responsive, reliable, and helpful.”
“It has been a great experience working with Troika Tech Services. Your team has been very supportive, responsive, and professional throughout the process. The quality of service and timely assistance made everything smooth and hassle-free.”
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FAQ
AI call center for small business: common questions
01What is an AI call center for small business?
An AI voice agent that does the work of a small calling team: it answers incoming calls, calls back enquiries, books appointments, sends reminders and offers and transfers interested customers to you.
02Do I need any technical knowledge?
No. Troika is a managed service: we set up the agent, voice, languages and script, test real calls and support you after launch. You get a dashboard to see calls and leads.
03Will it replace my staff?
It takes over the repetitive first calls, reminders and after-hours calls, so your staff spend their time on customers who are ready to buy, complaints and relationships.
04Can it answer calls after office hours?
Yes. The inbound agent answers whenever calls come in, captures the caller as a lead and books a callback, so after-hours callers are not lost.
05Is it affordable for a small business?
You pay a one-time setup and then prepaid credits billed per second of talk time, so you pay only for the calls you make. See AI calling pricing.
06Is AI calling legal in India?
AI calling is used legally in India when it follows the same rules as any business calling: TRAI's telemarketing regulations, respect for the DND (Do Not Disturb) registry, permitted calling hours and a clear way to opt out.
- Use opt-in or responsibly sourced data, ideally people who enquired with you.
- Call within permitted hours. We schedule campaigns generally between 9 AM and 8 PM.
- Honour opt-outs: when someone says "don't call me", the agent ends politely and the number is skipped in future campaigns.
This is general guidance, not legal advice. Compliance depends on your campaign intent and your data.
Explore
More about Troika AI calling
Try it on your own phone
Let our AI agent call you right now
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes