A daily or hourly list
The simplest start. Export your missed calls from your phone system and share them. There is no setup, but callbacks are only as fast as the list.
USE CASE For businesses that cannot pick up every call
Missed Call AI Agent: 5 steps to a callback
A missed call AI agent rings back people whose calls your business did not pick up, finds out what they wanted and passes the details to your team. Callbacks go out within minutes during calling hours, in the caller's language. This guide covers the 5 steps, how a missed call reaches the agent, when answering incoming calls is the better choice, and a planner for your own numbers.
- Callbacks within minutes, in calling hours
- Hindi, English and 7 more languages
- Your team gets a summary of each call
The basics
What happens to the calls you miss
A missed call is often a real enquiry from someone who wanted to talk to you just then. They may not try again, and your team may not see the number until the end of the day. A callback gets to them while they still remember why they rang. Since the agent cannot know why they called, it starts by asking:
Missed-call callback · Dental clinic · HinglishExample conversation
AI agentNamaste, main [Clinic] se bol rahi hoon. Aapne abhi hamare number par call kiya tha, lekin hum utha nahi paye. Maaf kijiye. Main aapki kaise madad kar sakti hoon?
CallerHaan, daant mein dard hai. Aaj dikha sakte hain kya?
AI agentJi, main team ko abhi batati hoon. Aaj shaam paanch baje ya saat baje, kaunsa samay theek rahega?
CallerPaanch baje.
AI agentTheek hai. Aapka naam bata dijiye?
CallerVikram.
AI agentDhanyavaad Vikram ji. Clinic ki team aapko jaldi confirm kar degi.
✓ Reason found✓ Visit requested✓ Passed to staff
Want to hear this on your own leads?Leave your number and our team will call you within 24 hours to show how the AI agent would talk to your customers.
Hear one yourself
Hear a callback on your own phone
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes
How it works
The 5 steps from missed call to callback
The agent handles the callback. The only part that needs setting up on your side is how missed numbers reach it.
- 01The missed number is capturedYour phone system or call provider records every unanswered call.
- 02It reaches the agentThrough a list to begin with, or a direct feed after a feasibility check.
- 03The agent checks the timeIt calls only during calling hours, generally 9 AM to 8 PM.
- 04The agent calls backIt says who is calling and asks how it can help, in the caller's language.
- 05Your team gets the summaryA recording, a transcript, a short summary and an outcome for each call.
- 06Urgent calls go to a personInterested callers can be transferred live to your team.
Setting it up
How a missed call reaches the agent
Speed depends on this. The agent can only call back once it has the number, so be clear with any vendor, including us, about how that will happen.
A direct feed from your phone system
If your phone system or call provider can send missed numbers automatically, callbacks can go out within minutes. This depends on your system, so it needs a feasibility check.
A missed-call number in your ads
Some businesses publish a number where people give a missed call to ask for a callback. The caller has clearly asked, which makes for a warmer call.
Answering the calls instead
If most calls come when your team is busy, the agent can answer incoming calls, so that fewer are missed in the first place.
Free tool
Plan your missed-call callbacks
Choose a time to see when the agent would call back. Then enter your numbers to see how many calls can go out within minutes, and how many must wait.
What happens next
When the agent calls back
- Calls back within minutes each day0
- Calls waiting for the next morning each day0
Assumes outgoing calls from 9 AM to 8 PM, and that the missed number reaches the agent straight away. The starting values are samples. Nothing is sent or saved.
Side by side
AI callback vs staff callback vs auto-reply SMS
An automatic message is better than nothing. A callback is better still, because the person gets to say what they wanted.
| AI callback | Staff call back later | Auto-reply SMS | No follow-up | |
|---|---|---|---|---|
| How soon after the missed call | Within minutes, in calling hours | When someone gets free | At once | Never |
| Finds out what they wanted | Yes | Yes | Only if they reply | No |
| Copes with many missed calls | Many calls in parallel | Hard during busy hours | Yes | No |
| Speaks the caller's language | 9 Indian languages | Whoever calls back | One per template | No |
| Calls at night | No, it waits for 9 AM | No | Yes, as a message | No |
| Leaves a record | Recording, transcript, outcome | Depends on the team | Sent or not | Nothing |
| Best for | Every missed enquiry | Known customers and urgent cases | An instant "we saw your call" | Nothing |
Being careful
Calls the agent should not return
Not every missed call is an enquiry. A little filtering keeps the callback polite and useful.
Numbers on your do-not-call list
If someone has asked you not to call, a missed call from them still needs care. Keep the list up to date, and let your team decide on these.
Staff, suppliers and vendors
Share a list of known numbers, so the agent does not ask your own supplier how it can help.
Repeat callers already in progress
If someone rang three times, one callback is enough. Combine them, and call back once.
Sensitive situations
Clinics, legal offices and similar businesses should agree what the agent may say, and send anything sensitive straight to staff.
Script
मिस्ड कॉल के बाद की हिंदी स्क्रिप्ट
The agent does not know why they called. So open with a short apology, and ask a question rather than making a pitch.
एजेंट: नमस्ते, मैं [बिज़नेस] से बोल रही हूँ। आपने अभी हमारे नंबर पर कॉल किया था, लेकिन हम उठा नहीं पाए। माफ़ कीजिए। मैं आपकी कैसे मदद कर सकती हूँ?
ग्राहक: मुझे [सेवा] के बारे में पूछना था।
एजेंट: जी ज़रूर। क्या मैं आपका नाम जान सकती हूँ?
ग्राहक: [नाम]।
एजेंट: धन्यवाद [नाम] जी। क्या मैं आपको अभी हमारी टीम से जोड़ दूँ, या आपको शाम को कॉल करवा दूँ?
ग्राहक: शाम को ठीक रहेगा।
एजेंट: ठीक है, मैंने नोट कर लिया है। धन्यवाद।
Agent: Namaste, main [Business] se bol rahi hoon. Aapne abhi hamare number par call kiya tha, lekin hum utha nahi paye. Maaf kijiye. Main aapki kaise madad kar sakti hoon?
Customer: Mujhe [Service] ke baare mein poochna tha.
Agent: Ji zaroor. Kya main aapka naam jaan sakti hoon?
Customer: [Name].
Agent: Dhanyavaad [Name] ji. Kya main aapko abhi hamari team se jod doon, ya aapko shaam ko call karwa doon?
Customer: Shaam ko theek rahega.
Agent: Theek hai, maine note kar liya hai. Dhanyavaad.
Agent: Hello, this is [Business]. You called us just now and we could not pick up, so I am sorry about that. How can I help you?
Customer: I wanted to ask about [Service].
Agent: Of course. May I have your name?
Customer: [Name].
Agent: Thank you [Name]. Shall I connect you to our team now, or arrange a call this evening?
Customer: This evening is fine.
Agent: All right, I have noted that. Thank you.
Before you start
Ten points before the first callback
Most of these take minutes to decide, and they decide whether a callback feels helpful or strange.
- Where missed numbers come fromYour phone system, your call provider or a list.
- How often they reach the agentThis sets how fast callbacks can really be.
- What happens at nightCallbacks wait until morning, so plan for a morning peak.
- Numbers to skipStaff, suppliers and anyone who opted out.
- How to handle repeat callsOne callback, even if someone rang three times.
- Questions it may answerTimings, location and services, from your approved list.
- What goes to a personComplaints, urgent needs and anyone who asks.
- Who takes live transfersName someone, or book a callback if nobody is free.
- The name the caller hearsUse your business name, not a company they do not know.
- How many tries to makeThey rang you once, so one or two tries is enough.
Getting started
Start missed-call callbacks in 4 steps
Start with one number or one branch. Most campaigns go live in 24 hours to 7 days, and a direct feed depends on your phone system.
1. Count your missed calls
Check your call log for a week, by hour and by day.
2. Decide how numbers reach us
Begin with a list, and we check whether a direct feed is possible.
3. Approve the script
We write it with you, and the agent calls you back for a test.
4. Go live and review
Read the summaries each day in the first week, and adjust.
Avoid these
Missed-call mistakes that lose the enquiry
Pitching on the callback
Fix: they called you for a reason. Ask what it was, and listen. A sales pitch at this point sounds as if you did not care why they rang.
Waiting for the end of the day
Fix: by evening, the caller may have found someone else. Get numbers to the agent as often as your system allows.
Calling back at odd hours
Fix: someone who rang at midnight should not get a call at 6 AM. Callbacks wait until calling hours begin.
Not telling your team
Fix: if staff also call back, the customer gets two calls. Let your team see which numbers the agent has handled.
Ignoring why calls are missed
Fix: if most calls go unanswered at the same hours, look at staffing, or let the agent answer during those hours.
हिंदी में
मिस्ड कॉल एआई एजेंट, आसान शब्दों में
जब कोई आपके नंबर पर कॉल करता है और आप उठा नहीं पाते, तो वह अक्सर दोबारा कॉल नहीं करता। मिस्ड कॉल एआई एजेंट ऐसे नंबरों पर वापस कॉल करता है, माफ़ी माँगता है, पूछता है कि क्या काम था और जानकारी आपकी टीम को भेज देता है।
दिन में कॉल कुछ ही मिनटों में जा सकती है, बशर्ते नंबर एजेंट तक तुरंत पहुँचे। रात में मिस्ड हुई कॉल का जवाब अगली सुबह नौ बजे के बाद दिया जाता है। शुरुआत के लिए एक हफ़्ते का कॉल लॉग देखिए और समझिए कि कितनी कॉल छूट रही हैं।
Ready to try AI calling for your business?Request a demo and our team will call you within 24 hours.
FAQ
Missed call AI agent: your questions
01What is a missed call AI agent?
It is an AI voice agent that rings back people whose calls you did not answer. It asks what they wanted, answers common questions and passes the details to your team.
02How fast is the callback?
Within minutes during calling hours, generally 9 AM to 8 PM, once the missed number reaches the agent. How quickly that happens depends on how your phone system shares it.
03What about calls missed at night?
Outgoing calls stay inside calling hours, so those callbacks go out from about 9 AM. If night calls matter to you, the agent can answer incoming calls at any hour.
04Does it work with my phone system?
You can begin with a list of missed calls. A direct feed depends on your phone system or call provider, and it needs a feasibility check.
05Is answering incoming calls better than calling back?
If you can route calls to it, yes: the caller gets an answer straight away. Callbacks suit businesses that want to keep their current phone setup, or that miss calls only sometimes.
06Will the caller know it is the same business?
Yes. The agent gives your business name and says they called just now. How your number shows on their phone needs checking during setup.
07Can it skip staff and supplier numbers?
Yes, if you share a list of numbers to skip. Anyone who has opted out also stays off the callback list.
08Can it transfer the caller to my team?
Yes. It can transfer the call live, or book a callback if nobody is free.
09Which languages can it speak?
English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and Malayalam. You can set a main language, and the agent follows a caller who switches.
10Is a missed call the same as a missed-call campaign?
Not quite. A missed-call campaign invites people to ring a number to ask for a callback. Either way, the agent can call them back.
11How do I start with a missed call AI agent?
Leave your number in the form on this page to hear a call. Then check a week of missed calls, and share how your phone system works. Most campaigns go live in 24 hours to 7 days.
The AI agent calls in English and in eight languages listed in the Eighth Schedule of the Constitution of India: Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and Malayalam.
Keep reading
More on never missing an enquiry
Callbacks are one answer. These guides cover the others.
About Troika
Who runs your callbacks
Troika Tech Services has worked with Indian businesses since 2012. As an AI calling company, we set up, run and improve AI calling campaigns as a fully managed service, so your team decides and approves while ours builds and runs. You share how missed calls reach us and what the agent may say, and we run the callbacks and send your team each result.
Clients across the country use us as an AI calling company in India, and our team in Mira Road East makes us an AI calling company in Mumbai you can visit. See how our AI calling agents in Mumbai work for local businesses, read the guide to AI calling agents, or explore the wider set of AI agents we build.
Try it on your own phone
Get a call from our team within 24 hours
Enter your number and we will set up a live AI demo call for you. Hear the voice, interrupt it, ask it questions, in Hindi or English.
- No setup needed for the demo
- Hindi, English & regional languages
- Takes 2 minutes